Customer Support Specialist (E-commerce)
Hi!
We are Bison Commerce, and we’re excited to welcome a new Customer Support Specialist to our team!
We're looking for a dedicated, detail-oriented professional who is passionate about delivering outstanding customer service.
Are you fluent in English and feel comfortable communicating with ease? Do you prefer working late hours and are available for a shift from 5:00 PM to 2:00 AM?
If this sounds like you, keep reading!
Key Responsibilities:
⚡ Communicate with customers, suppliers, and carriers via phone, email, and chat.
⚡ Resolve issues efficiently and effectively as they arise.
⚡ Focus on meeting and exceeding set KPI goals.
⚡ Collaborate with other departments to ensure seamless operations.
⚡ Deliver smooth and productive customer service.
⚡ Complete tasks assigned by your supervisor.
Qualifications:
💪 Strong English communication skills, even surpassing proficiency in your native language.
💪 Comfortable and highly productive working the 5:00 PM to 2:00 AM shift.
💪 Ability to handle stressful situations with composure and efficiency.
💪 A positive, communicative, responsible, and goal-oriented attitude, with a strong desire to assist others.
💪 Prior experience in customer service is an advantage!
What we offer:
- Professional development
- Two large company events (Summer and Winter)
- Work from home days
- Team building events
- Loyalty rewards: additional days off
- Healthcare benefits
- An employee referral program
- New and modern office
- Professional and friendly team
Be easy to work with
Be reliable, responsive, and dedicated. We work hard to make it easy to do business with us
Be authentic
A reputation of honesty and integrity is hard to create and easy to lose. Stay truthful and foster lasting relationships with customers, colleagues, and partners.
Create value for customers
Be flexible, nimble, and creative as you help our partners reach results. Always seek ways to improve.
Take ownership
Finish what you start. Show initiative, dedication, and take pride in everything you do.
Produce results
Set measurable goals and challenge yourself to achieve them. Focus on outcomes over activity.
Enjoy the journey
Find joy in your work, celebrate the successes, and support each other when we fail. Make this a great place to work.
Start your career journey with Bison
