Onboarding Specialist

Bison Commerce is seeking a detail-oriented and proactive Onboarding Specialist. In this role, you will ensure seamless onboarding experience for new suppliers, being a key player between Supplier Engagement and Supplier Management. Your mission is to create a supplier-first mentality driven experience that sets every new partner up for success—from handling compliance documents to configuring systems, guiding suppliers through their first orders, and delivering a clean handoff to the Supplier Management team.

This position is perfect for someone who thrives in a dynamic, cross-departmental environment, enjoys problem-solving, and wants to gain deep knowledge of eCommerce, operations, and business processes. The Onboarding Specialist role offers exciting career development opportunities due to its dynamic nature. However, this role is not inferior to the ones it offers potential career paths to. As this new position will mature within our organization it will be in a tier of its own.

What you'll do:

• Attend meetings with new and existing suppliers (need to adjust to supplier time zone).

• Manage supplier agreements, credit applications, COIs, LoAs, SoRs, and other compliance documents.

• Set up new suppliers in internal systems (supplier cards, agreements, products, inventory).
• Import and validate product data, proactively resolving quality issues.
• Guide suppliers on portal navigation, order processing, and shipping/labeling practices.
• Answer early questions and troubleshoot common issues
• Monitor and assist suppliers through their first orders to ensure smooth fulfillment.
• Collaborate with Marketplace, Product Data, and Marketing teams to support supplier launches.
• Initiate early marketing and promotional activities where budgets allow.\

What we expect:

• Outstanding English communication skills, both vocal and written.
• Strong organizational and documentation skills.
• Attention to detail with the ability to spot and resolve issues early.
• Eager to learn complex systems, processes, and eCommerce tools.
• Resilient, proactive, and able to collaborate across multiple departments
• A growth mindset. Eager to learn, adapt, and take shots at “next level” tasks.

What we offer:

• Flexible working hours
• Competitive salary and performance-based bonuses.
• Professional development
•  Healthcare benefits
• Two large company events (Summer and Winter)
• Work from home days
• Team building events
• Loyalty rewards: additional days off
• An employee referral program
• New and modern office
• Professional and friendly team

Salary

2148,76 €/mon. gross.
The salary is negotiable based on experience and qualifications.