Our data & tech keep your products competitive & margins maximized.

Our data & tech keep your products competitive & margins maximized.

The BigHeavy platform provides you with automated dynamic pricing, competitive logistics, analytics & data, as well as the customer care & review optimization for repeat business.

Start scaling

Buy Box Engine

DYNAMIC PRICING & PRICING ENGINE

ToolingAutomation

Win the Buy Box with our automated pricing engine. We monitor, evaluate & reprice automatically based on data from the marketplace.

Pricing engine price comparison over time

Our Buy Box engine allows us to automatically monitor the competitor landscape on a specific marketplace and make rapid decisions on optimal product pricing. We integrate marketplace data points, such as the Competitive Price Threshold, to further maximize sales by winning the Buy Box.

Price history details table
Price change history

The pricing engine provides analytics on the logic used to adjust pricing through time.

Engine capabilities:

  • Maximize margins with dynamic pricing

  • Prevent channel conflict and unauthorized price drops

  • Protect MAP and pricing integrity across all channels

  • Automated price monitoring with real-time alerts

  • Support for promotions and volume-based pricing

Analytics

BETTER DECISIONS WITH OUR DATA

ToolingServices

Earn more with a growing library of reports & data analytics for your catalog

Supplier portal analytics

Actionable dashboards track sales, margins, and inventory to identify top performers and growth opportunities. They forecast demand, prevent stockouts, and benchmark performance against industry and marketplace trends.

Competitive logistics

LTL & GROUND ADVANTAGE

Services

Our competitive LTL & ground shipping rates help you sell more, our team guarantees customers are delighted by the experience.

Order submitted

As order is placed, all required information is provided to supplier.

Packing & shipping

Supplier packages and prepares the goods for shipment. Delivery company picks up the package.

Order tracking

Bison tracks order prep time as well as shipping time. Order state is transparently passed through to the end customer, improving customer experience.

Delay intercept

Projected shipping times are compared to actual. System automatically notifies employees; team reaches out to customer to advise.

The volume of our transactions allows us to secure extremely competitive rates from our carriers, in turn allowing your products to be priced more competitively on the marketplaces.

  • Reduce shipping costs & delivery times

  • Streamline online tracking & fulfillment

  • Optimize inventory placement for faster delivery

Customer retention

THE BEST TEAM HAS YOUR BACK

ServicesAutomation

Our dedicated team delivers exceptional service, positive experiences, and repeat buyers.

Our dedicated team of customer service specialists handles all post-sale interactions, from calls, to tracking inquiries, to reverse logistics and damage remediation.

  • Drive repeat purchases with tailored email and loyalty programs

  • Reduce churn through proactive support and outreach

  • Analyze customer behavior to improve retention

<15m

First response time

18

Human agents

24/7

Coverage for support

99.8%

Calls answered on first dial

Reviews & optimization

BUILD CREDIBILITY WITH PROACTIVE MANAGEMENT

Services

Great service is determined by how things are handled when something goes wrong.

Delays or damages are common with bulky goods. Customer retention and subsequent reviews depend on timely and helpful support from our dedicated support team. Positive reviews impact brand value as well as visibility on marketplaces.

5 out of 5

Had issues with the Amazon delivery quality, the seller was excellent with addressing my concerns.

5 out of 5

Unfortunately, the solid desk was damaged during shipping. Bison customer service immediately remedied the situation. I don't think I've had such quick and satisfying experiences with a return or replacement. I highly recommend this company.

4 out of 5

Item was damaged in freight and we didn’t receive a replacement in time. Bison, however, was exceptional in walking us through the process.

5 out of 5

Great product and quick, accurate customer service.

5 out of 5

Seller was very easy to work with while processing a return. Very pleased.

  • Monitor and respond to reviews across all channels

  • Boost ratings with automated review requests

  • Identify and resolve negative feedback trends

Megan Fallon

“There’s an ever-present willingness from the Bison team to understand new opportunities, flexibility and adaptability to our unique needs, as well as a true sense of partnership as we scale our online revenue through multiple marketplaces.”

Megan Fallon
VP of eCommerce, Tvilum
Bison Commerce

A partner to hundreds of consumer goods brands

Tvilum logo
Liberty furniture logo
Jofran logo
Sauder logo
East West furniture
Coaster logo
Bush logo
New Classic Furniture logo
Modway logo
Parker House logo
Martin Furniture logo
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