Dedicated team & specialized expertise to navigate online sales & compliance across 12+ marketplaces.

Dedicated team & specialized expertise to navigate online sales & compliance across 12+ marketplaces.

The Bison team & AI agents guarantee efficient returns and damages handling, exceptional customer support, 24/7 portal availability, brand protection, marketplace compliance, and reliable payments.

Start scaling

Damages & returns

TOOLS & SERVICES FOR A SEAMLESS EXPERIENCE

ToolingServices

Our team handles the overhead, your team learns from our data.

Supplier portal damages and returns page

Experience effortless management of returns and damage claims with our fast, hassle-free service, ensuring a smooth and customer-centric process that safeguards your brand's reputation. Enjoy complete transparency through real-time tracking, paired with swift resolutions for every return, turning potential issues into opportunities for positive customer experiences.

Monitor the products with highest frequency of damages and improve future experiences from our dedicated damages report in the Bison Supplier Portal.

Dedicated support team

PEOPLE & TECHNOLOGY FOR BETTER OUTCOMES

ToolingServices

Our customer care team intercepts issues before they happen. Outstanding experiences preserve our partners’ brands and increase online visibility.

Discover seamless, marketplace-compliant support tailored for every buyer and order, ensuring adherence to platform standards while delivering exceptional care.

Benefit from prompt, attentive responses to all customer questions and issues, resolving concerns swiftly to maintain trust and momentum.

<15m

First response time

18

Human agents

24/7

Coverage for support

99.8%

Calls answered on first dial

Evolving supplier portal

TECHNOLOGY & AUTOMATION

AutomationTooling

Insight and automation to maximize revenue growth.

Supplier portal dashboard page

The supplier portal facilitates supplier onboarding, product data management, portfolio analytics, campaign performance, order tracking, defect management, and more.

  • 24/7 access to real-time sales, inventory, and order data

  • Submit requests and resolve issues in one place

  • Track payments, claims, and performance metrics

Brand protection

THE BEST TEAM HAS YOUR BACK

ServicesAutomation

Our dedicated brand specialists provide both creative and administrative support across chosen marketplaces.

From initial content creation, to content enrichment, image generation, and marketplace publishing our team ensures that your products and brand are consistently represented across chosen channels.

  • Maintain brand consistency across all channels

  • Enforce authorized seller and MAP policies

  • Monitor and remove unauthorized or counterfeit listings

Marketplace compliance

POLICIES, REGULATIONS, & COMPLIANCE

Services

A marketplace suspension can cost millions in lost sales. Our experts navigate these changing waters for you.

Stay ahead of the curve by remaining fully informed on evolving marketplace policies and regulations, empowering your business to adapt swiftly and confidently.

  • Stay up to date with marketplace policies and regulations

  • Ensure listings meet all compliance standards

  • Avoid account suspensions and costly violations

Quick, reliable payments

TRANSPARENT & TIMELY FINANCIALS

Services

Always on time, always transparent.

Enjoy dependable, on-time payments backed by crystal-clear, transparent reporting that keeps you informed and in control every step of the way. Our automated order and invoice reconciliation streamlines your financial workflows effortlessly, eliminating manual errors and saving you valuable time.

  • Reliable, on-time payments with clear, transparent reporting

  • Automated order and invoice reconciliation

  • Quick, accurate resolution of any payment discrepancies

Megan Fallon

“There’s an ever-present willingness from the Bison team to understand new opportunities, flexibility and adaptability to our unique needs, as well as a true sense of partnership as we scale our online revenue through multiple marketplaces.”

Megan Fallon
VP of eCommerce, Tvilum
Bison Commerce

A partner to hundreds of consumer goods brands

Tvilum logo
Liberty furniture logo
Jofran logo
Sauder logo
East West furniture
Coaster logo
Bush logo
New Classic Furniture logo
Modway logo
Parker House logo
Martin Furniture logo
Meridian logo

Take the leap into new heights of eCommerce scale and margin!

We’ll bring our team of experts and a bespoke technology platform to help you sell more, earn more, and sleep better.